Customer Service in the Information Environment (9783598243622)

Information is a consumer-driven commodity: the very existence of libraries and information centers is based on the patrons' need for specific information or material.This book outlines the reasons for developing and implementing a formal customer service program and provides specific techniques for establishing such programs in libraries and information centers. Topics covered include the library user as a customer, defining the library's roles, user surveys and survey analysis, and more.

Product details

• Format Hardback | 144 pages
• Dimensions 155 x 230 x 11.18mm | 378g
• Publication date 04 Feb 1994
• Publisher De Gruyter
• Imprint De Gruyter Saur
• Publication City/Country Berlin, Germany
• Language English
• Edition Statement Reprint 2012
• ISBN10 3598243626
• ISBN13 9783598243622

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